Tech-support is at the heart of any technology company. As a business grows, so does the number of support requests, and the level of customer service/support can make or break a company. The way customers connect and interact with tech-support has been changing over the past decade. Today, customers have become more demanding expecting answers now, not tomorrow or the next day. Long hold times, canned ticket system responses, and email chains are becoming a …
The Apache web server is a critical component of cPanel & WHM, but no software can be all things to all people, and that’s why we’re happy to offer alternatives like NGINX and the LiteSpeed Web Server. We recently wrote about using NGINX instead of Apache in cPanel, and, although we’re working on it, NGINX isn’t yet a fully compatible replacement. LiteSpeed is a different story. It is easy to install, integrates perfectly with …
WordPress, the world’s most popular CMS (Content Management System), turns 17 years old this year, and what a year it has been! WordPress 5.5 “Eckstine” is the second major release this year and includes over 307 bug fixes, 157 enhancements, and feature requests, and 31 blessed tasks. From auto-updates to new improvements and block updates, WordPress 5.5 is feature-packed! Let’s jump in and take a look at some of the most significant updates: Automatic Theme and Plugin updates: Maintaining a WordPress site …
Do your users’ emails disappear somewhere between your server and the recipient? They send emails, but the messages never reach their destination. Somewhere out there, in the wilds of the internet, a system beyond your control scrutinizes messages and thinks: Nope! Email delivery issues can be incredibly frustrating. Messages that go missing in this way are collateral damage in the never-ending war against spam. Internet Service Providers (ISPs) and inbox providers want to stop spam …
Hashes to hashes, dust to dust The following databases will reach End of Life status within the next year: MariaDB® 10.1 on October 17 2020. MySQL® 5.6 on February 5, 2021. cPanel, L.L.C. will no longer provide support for systems running MariaDB 10.1 or MySQL 5.6 after they reach End of Life status. System administrators who do not upgrade their servers to newer supported versions of those databases are at risk of not receiving essential patches to security vulnerabilities and …
The domain name system (DNS) is fiendishly complicated, and managing the nameservers that power it can be perplexing. Server administrators know how frustrating it is to change DNS configurations and patiently wait for them to propagate, only to find out something went wrong and the site is still unreachable. You’ll be happy to hear that cPanel & WHM makes it super easy to manage domains and even a private nameserver. In this article, we’re going …
Spam is a huge challenge for anyone who hosts email, even though users only see a tiny fraction of the spam they’re sent. Most unwanted messages never reach inboxes, but an incredible 54 percent of all email traffic is spam, and that’s down from 70 percent a decade ago. The good thing is ISPs and hosting providers are better at stamping out spammers, and users are more aware of the risks. Still, hundreds of billions …
Solving a hostname security warning: The first time a user tries to log in to WHM on a newly-installed server, they see a security warning. It can be scary, especially for users on a trial license running cPanel & WHM for the first time. This happens because most modern browsers display a warning whenever a user tries to visit a site or domain with an invalid or self-signed certificate. cPanel & WHM attempts to secure …
Good news for MySQL 5.5 users! We have been able to plan the removal of the blocker from cPanel & WHM version 78 which prevented you from upgrading to our LTS version 86. Soon, you’ll be able to upgrade to the supported version 86 even if you are still using MySQL 5.5. Keep in mind that cPanel and WHM version 86 contains rudimentary functionality only for existing installations of MySQL 5.5, and you should upgrade …
Headless WordPress is a new and increasingly popular way to build web apps that combine WordPress’s peerless content management with the power and flexibility of JavaScript front-end interfaces. Many developers, including WordPress creator Matt Mullenweg, see headless as the future of web app development. We’re going to take a closer look at what headless WordPress is, how to use a headless content management system, and why you’d want to. But first, let’s talk about how …