cPanel® Blog

We Apologize: A Mistake With Our Third-Party Email Marketing Service

February 5th Update: We are going to temporarily move our communications back to our mail server, which uses Mailman to manage all of our internal communication. If you were previously signed up for notifications through our mailing lists, you will receive the next notification from our server, rather than from the marketing software we have been using.

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Greetings…

This past Thursday, February 1, 2018, our third-party email marketing provider experienced some technical difficulties. Unfortunately, this situation affected many of our community members. We sincerely apologize to everyone who received duplicate copies of any email and would like to inform you that we are currently taking steps to ensure this situation never happens again.

Our goal is to provide our mailing list subscribers with important, ongoing information that is both transparent and necessary, about our company. We fully empathize with all frustrations and have currently ceased all emails until we have an alternative solution in place.

cPanel is committed to the integrity of customer information. Other than information we routinely use to send email communications of this type, no customer information was disclosed as a result of this incident. We encourage you to explore our Privacy Policy to better understand the measures we take to protect customer data. If you continue to receive any duplicate messages from cPanel, Inc., please contact us at community@cpanel.net and we’ll address them as quickly as possible.

If you no longer wish to receive emails from cPanel, Inc., feel free to unsubscribe from future messaging. You can always opt in at a later date by heading to cPanel Mailing Lists.

Sincerely,
cPanel

JR

Equal parts prose, positivity, and passion, JR Miller is a web writer that likes using words to connect with people, enhance experiences, and solve problems. Approaching copywriting as both an art and a science, he believes that a good impression is one that stays with you after the browser window has closed.