cPanel® Blog

Category: cPeople

Training Your Employees in cPanel & WHM: Best Practices

  There are multiple factors that contribute to your hosting company’s success. One undeniable factor that separates good hosting providers from great hosting providers is the level of technical support they provide their customers. Providing customers with easy, fast solutions when they need it is the best way to increase loyalty, retention, as well as promote evangelism for your business. We want to make sure your technical support staff is at …

Conferences, cPanel, and CloudFest 2018

Last week was the annual CloudFest conference (previously WHD.global) in Rust, Germany. cPanel, Inc. was a Diamond Sponsor, and we showed up in force! Twenty-seven eager cPanel employees from four departments came along. We all got to meet with existing and potential customers and to pass out some pretty handy gloves. Celebrate the Cloud! Most of us in the technology industry have a love/hate relationship with …

General Data Protection Regulation and cPanel

As the internet evolves — so do the policies that govern the way we store and share information. One of the latest policies to come into effect is the General Data Protection Regulation. This policy, also known as GDPR, comes out of the European Union and its goal is to protect certain types of personal information.  We began preparing just over a year ago for this regulation, which comes …

We Apologize: A Mistake With Our Third-Party Email Marketing Service

February 5th Update: We are going to temporarily move our communications back to our mail server, which uses Mailman to manage all of our internal communication. If you were previously signed up for notifications through our mailing lists, you will receive the next notification from our server, rather than from the marketing software we have been using. ==================== Greetings… This past Thursday, February 1, 2018, our third-party email marketing provider experienced some technical difficulties. Unfortunately, this …

cPanel | 2017 At-a-Glance

Each year, amazing, inventive, and needless to say, eventful things happen behind the walls of cPanel, Inc — and 2017 was no different. We’ve had more than a few milestones and moments over the past 12 months. Here are a just a few of the ones we felt were worth sharing…. Jan cPanel & WHM v62 We optimized the email account creation process, made …

Building a Better Tomorrow

Being a Transgender Woman In Tech Behind every piece of software is a team of developers, each with their own interesting story more complex than the code they script each day. At cPanel, we like to take the time to not only acknowledge the work they do for our product, but for a few special individuals, the work they also do for the world at large. Ruth Holloway, a transgender woman and one of our …

cPanel Transparency Initiatives

Transparency reports are customer driven: your customers want to know in what circumstances you might disclose their data to governments. Governments also want to know how you manage their requests. Because of this, transparency reports have increasingly become something that distinguishes great companies from good companies. Indeed, groups like the Electronic Frontier Foundation have begun to issue reports that award “stars” to companies based on their commitments to transparency. Why Transparency Reporting Matters When companies …

December 2017 Development Update

Between the cPanel conference, releasing cPanel & WHM Version 68 and building version 70, we’ve done a whole lot since our last Development Update! We’ve had a ton of blog posts covering a lot of the new and exciting things that came with version 68 already. Let’s talk about version 70, and some of the other stuff coming down the pipeline. v70 If you’ve started to take a look at version 70, you’ll likely notice that there’s a …

Kernel-based symlink protection for all, thanks to CloudLinux

For many years web hosts have fought to provide adequate protection against a vulnerability called a “Symlink Attack”. At cPanel we prefer a kernel-based solution, and have historically provided both Apache based protection, and our Hardened Kernel to help server administrators. Last year we began discussing with CloudLinux the potential for them to offer this protection to server administrators as part of KernelCare. A few weeks ago …

Check out the cPanel University at #cPConf

Quick note from benny: We’re keeping an eye on the situation as Fort Lauderdale recovers from Hurricane Irma. We’ll continue to communicate when we have information, and will be updating the post that I made on Monday about it. Now, I hand it over to Mary…. Hello, everyone! The cPanel University team is here to fill you in on what we’ve been so excited about for the past few months, as …