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What’s a cPanel reseller account?

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A reseller account is a special cPanel account that gives unique privileges to its users. Essentially, it’s a cPanel account that sells other cPanel accounts. This means that it gives website owners the ability to also serve as hosting providers using system resources that they’ve purchased from their hosting providers.

Here’s an analogy:
Think of it like a sublet. A hosting provider owns a building (server) and he or she uses WebHost Manager (WHM) to rent out space to a site owner who uses cPanel. If this site owner has a reseller account, then they can further rent out the space that they’ve purchased to other people in search of hosting.

This tiered system may sound tricky at first, but its very beneficial. It gives any web tinkerer the ability to also become a web host, at very little cost. However, as their operation grows, resellers may find that they’re in need of virtual private or dedicated hosting. When that day arrives — cPanel & WHM will still be on their side.

Ask your hosting provider how you can become a reseller or read more about this unique account type in our Knowledge Base:

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Sticking to the Style Guide

As part of our work for how customers can brand cPanel, we developed the cPanel Style Guide, a comprehensive list of how to style plugins to look more integrated with the cPanel interface. While it is based on Bootstrap, there are some minor changes and additions we are happy to ship with, such as FontAwesome icons. 

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The cPanel Style Guide gets incremental updates such as documentation changes, new layouts, and new features. It is still in development and we’re always looking for help to make it better. To tell us what you think, leave a comment on the user experience forums

, , | Category: Product Development | Leave a comment

The Future Is Now! cPanel & WHM on CentOS 7

Everyone wants the newest things, and cPanel has heard you! For the past several months, cPanel’s Code Monkeys development team has been working hard to implement support for CentOS 7 in cPanel & WHM.

In cPanel & WHM version 11.50, we’re inviting you to a Technology Preview.

What does Technology Preview mean? While we have performed extensive testing on most of cPanel & WHM’s broad range of features, there are still a few kinks to work out. A Technology Preview allows our customers to try this new compatibility out now, in order to help us be certain of a seamless CentOS 7 integration. We strongly recommend that you test your preferred configurations on CentOS 7 thoroughly before you use cPanel & WHM with CentOS 7 on production servers.

Changes for CentOS 7

While we continue to make every effort to ensure that cPanel & WHM on CentOS 7 maintains the same functionality, some changes were unavoidable:

Installation and system requirements

  • New installations on CentOS 7 servers will require at least 1 GB of RAM, though we recommend at least 2GB of RAM for heavily-populated servers.
  • CentOS 7 installations should use the XFS® or ext4 filesystems.
  • Due to changes in data storage, the system may report different total data sizes for migrations or backup restorations between CentOS 5 or 6 and CentOS 7.

Systemd support

While our previously-supported operating systems used the init.d system, CentOS 7 uses the systemd system to manage services. Because of this, we updated our product to ensure compatibility with both systems, including all of cPanel & WHM’s /usr/local/cpanel/scripts/restartsrv_* scripts.

We strongly recommend that you use these scripts in your cron jobs and custom scripts, even if you don’t use CentOS 7 yet.

cPanel-provided RPMs

We have rebuilt all of the cPanel-provided RPMs to be CentOS 7 compatible. However, if you use additional RPMs or custom modules, check to ensure that their dependencies have not changed.

For up-to-date information about the status of our CentOS 7 implementation, read our CentOS 7 Implementation Status documentation.

TL;DR?

CentOS 7 compatibility will arrive as a Technology Preview in cPanel & WHM version 11.50, and will be available with full support in version 11.52.

You can read more about CentOS 7 on the CentOS Project website.

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Upgrading to Paper Lantern

If you missed it, we debuted a new look for the cPanel brand at WHD.Global in Rust Germany.  The new look is sleek, futuristic, and now personifies our focus on building the hosting platform of choice for the web hosting industry.

With 11.50, we took the new cPanel brand and incorporated it throughout the product.  You’ll find cPanel’s new brand the very second you log in, while you maintain your server or update your websites, and on into your email inbox with our new service notifications.

In the near future, we will be retiring X3, the previous generation user interface for cPanel and webmail. With 11.50, we have added a number of tools available to system administrators to help you move away from X3:  modify_packages and modify_accounts.

You can update all of the packages you offer to your customers by using the new /scripts/modify_packages script. Using modify_accounts, you can directly upgrade individual user accounts.

These straight-forward scripts are incredibly easy to use.  For example, you can migrate end user accounts away from X3 to Paper Lantern by doing:

/scripts/modify_accounts --theme=paper_lantern --users=jim,jill,jack,jenny

As a result Jim, Jill, Jack, and Jenny’s accounts are now set to Paper Lantern. To migrate all of your accounts, do the following:

/scripts/modify_accounts --theme=paper_lantern --all-users

With the modify_accounts script, there’s even a way to target the users associated with a specific reseller on the machine.

The modify_packages script works in exactly the same manner. Individual packages can be listed by name, or you can provide the –all-packages flag to update all of the hosting packages on the machine.

We hope that these tools come in very handy for everyone as we retire X3. More news about it’s impending deprecation will be published here, so stay tuned!

, , , , | Category: Product Development, Tips & Tricks | 1 Comment

Doing Good in Hosting

Small Business Spotlight | Pioneer Websites

The hosting world is filled with providers, large and small, all supplying people with a means to sell their goods, market their services, and tell their stories. However, we know that, behind the server, there’s an individual or a team that had the entrepreneurial spark to create a business. In the first of our new blog series, Small Business Spotlight, we focus on Paul Rivero, an entrepreneur who uses cPanel & WHM in his arsenal of offerings to live a life of doing good; for both his customers and for the world around him.

Students Congalese Refugees

Students Congalese Refugees

Paul and his wife Olivia own and operate Pioneer Websites, a full-service web agency that handles everything from SEO to hosting. However, though Pioneer Websites is their livelihood, Paul explains that volunteering is their true life’s work. The pair, who met while volunteering in their 20s, have spent over a decade teaching and educating young adults throughout Australia on matters that range from general education and budgeting to spirituality and self-fulfillment. And while this may seem like a huge undertaking to the average person, Paul has spent a lifetime refining how to live his life’s purpose.

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Liv teaching young girl.

In his early teens, Paul realized that he had a desire to live his life with a certain amount of freedom that wouldn’t necessarily be accomplished by going to university and then entering the corporate world. Throughout his early years, he spent time volunteering, learning additional skills, and starting his first business, a window cleaning service, suitably called Windows by Paul. However, it was shortly before meeting his wife that his technical skills grew, and he began what would soon become Pioneer Websites.

“I still remember the day I googled ‘how do you get a domain name’ and a myriad of subsequent questions surrounding hosting. It was only minutes later that I heard of cPanel, and soon realized it would be indispensable.”

Paul, a true student of the world, uses all of his experiences throughout life to continue to build his business and his customer base. He shared that the struggles he experienced in finding a reliable and economical host during the early stages of Pioneer Websites is what has encouraged him to use cPanel & WHM to provide his customers with the best service possible.

“We almost always manage our clients hosting along with them, or even for them. It gives our clients peace of mind when they don’t have to learn and excel at something other than their business. They can focus on what they’re good at doing, and we’ll do the rest for them, right down to removing the burden of remembering domain and hosting passwords.”

When asked if he had any advice for budding entrepreneurs and people with the same desire to create a hosting business, he left us with these three guiding principles:

Stop and Think.
Assess what you are trying to accomplish before you go out and do it.

Go Gradually.
Don’t reach for the sky right away. Slowly add offerings and services to your toolbox.

Do Good.

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Inside cPanel | March Recap

March was a pretty big month for cPanel. We traveled to Germany, revealed our new brand, and did a complete overhaul on our company site, cPanel.com. And while it should come as no surprise that, as a company, we get a lot accomplished, we do our best to live by the mantra: “Work hard. Play Hard.”

Going Green
We do our part to recycle and keep our operations sustainable, but this month the team took a more literal approach to going green, in honor of St. Patty’s Day.

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Going Green.

Fro-Yo
Though this month we were able to enjoy a wonderful workshop from a nutritionist, Christina Thone, no amount of health education could keep us away from Sweet Treat Day. Our amazing support staff delighted the employees by bringing a Menchie’s Fro-Yo truck to the office. As you can see, this is a day even our four-legged team members look forward to.

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Interested in working for cPanel?
Check out some of our openings at Jobs.cPanel.com and if you think you’re a fit, drop us a line. You just may find your face in our next monthly recap.

 

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Tomcat support in CentOS 7

Tomcat has had a great run with cPanel & WHM. Unfortunately, there are times in life when you know it’s time to say goodbye and gracefully remove yourself from the spotlight to allow others to get the chance to shine.

As you may know, cPanel will provide its first release of CentOS 7 support starting with cPanel & WHM version 11.50. For a variety of reasons, we will not be supporting Tomcat in CentOS 7.

The Tomcat version that cPanel currently supports is out of date and not supported by CentOS 7. Updating Tomcat to a newer version requires many dependency changes that cannot be fulfilled by the OS directly. Less than 0.1% of our user base uses Tomcat, and we feel that the amount of effort that it would take to get Tomcat running on CentOS 7 is better spent on EasyApache 4 and future expansion.

Our upcoming EasyApache release will ensure that Tomcat is no longer be available in either the EasyApache interface or the command line tools for servers running CentOS 7 or higher.

While it’s possible that Tomcat support will come back eventually, at this time our focus is shifting to EasyApache 4 and making the web stack expandable and customizable.

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Gummy Bears, Yo-Yos, and Theme Parks | WHD.Global Recap

What do you get when you pair a remote area of Germany, thousands of techies, and a random amusement park? Well, you end up with what happens to be one of the most important and needless to say interesting conferences the web hosting industry has to offer.

Booth

This past week the cPanel team headed across the Atlantic to Rust, Germany and spent some quality time with our friends, partners, and customers at WorldHostingDays Global (WHD.Global).

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While any opportunity to speak with our clients and partners excites us, this time we were especially thrilled. After months of toiling away, the new cPanel branding made its debut at WHD. Our new website, logo, colors, and fonts were on full display at our booth along with the newest cPanel messaging. But don’t let our spiffy business threads fool you, guests to our booth were also greeted with gummy bears, yo-yos, and cheerful conversation.

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As with any conference, there was plenty of learning and knowledge sharing that went on as well. Not only did we explain the future of cPanel & WHM in our product roadmap, but our marketing whiz, Stephen Brent May, gave an exciting presentation on transferring agile practices to the world of marketing.

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In the after hours, we allowed guests to come and hang out in our special lounge at the Colloseo Hotel Bar. It was here that we were able to unwind from our long days on the conference floor and catch up with our old and new pals in the hosting sphere.

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If you didn’t get the chance to catch us at WHD.global, look for us at the following conferences happening throughout the year. We’d love to connect with you!

WHD.usa
May 19-20
7Springs Ski & Mountain Resort, PA

HostingCon Global
July 27-29
San Diego, CA

WHD.asia
August 28
Singapore

WHD.australia
August 25
Sydney

cPanel Conference
Sep 14-16
Denver, CO

WHD.india
October 6
Mumbai

Continue reading

| Category: Partners & Customers | 1 Comment

cPanel vs Spam: Greylisting enters the fight!

Screen Shot 2015-03-16 at 11.08.45 AMcPanel is excited to announce that 11.50 will include a new feature that  dramatically reduces the amount of spam you and your customers receive: Greylisting.

Greylisting is the process of deferring emails from unknown senders. When the email arrives, Greylisting causes the server to return a message that boils down to, “I’m busy at the moment, try again in a bit.” Valid Mail Transfer Agents (MTAs), like Exim, will automatically retry many times. This retry time can be several minutes to start and last for several days. Invalid MTAs will simply give up and move to the next enticing spam target. We use these retry attempts as a way to weed out good email from bad.

cPanel created its own Greylisting daemon, cpgrey, that runs at SMTP receipt time. This means it happens before any real data is sent. The cpgrey daemon looks for a triplet: a source IP address, a source email address, and a destination IP address. If this combination has not been seen in a set time frame (this time frame is configurable), cpgrey will defer all email from that triplet for a set initial block time (again this time frame is configurable.) After the initial block time has expired, the system will accept email from the triplet until the max block time has expired.

Greylisting has its own interface in WHM that allows root users to configure many aspects of the system. You can set the time for the initial block, the must retry time, and the triplet expire time. You can also allow emails with valid SPF records to bypass Greylisting completely. The interface also includes a Trusted Hosts page that allows you to configure IP addresses and CIDR ranges to bypass Greylisting. Finally, we have added a simple report that allows you to see the current triplets in the Greylisting database. You can even add IP addresses and CIDR ranges directly from the report.

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cPanel users are able to control which of their domains use Greylisting through the Greylisting interface in both PaperLantern and x3. cPanel users will see a list of domains they control and a simple toggle to disable or enable Greylisting. Bulk actions to enable all or disable all are included in a gear icon located in the top right corner.
We highly recommend server administrators use Greylisting as a strong tool in their arsenal for combating spam.

Category: Uncategorized | 4 Comments
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